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All our repair services come with a warranty. Please check our T&Cs.

Terms and Conditions

1. Definitions

1.1 “The Company” refers to KAA Enterprise Ltd., trading as Autotronics.

1.2 “The Buyer” refers to the person, partnership, Limited Company, or other legal entity, who agrees to services being provided by KAA Enterprise Ltd.

1.3 “The Conditions” refers to the terms and conditions of KAA Enterprise Ltd’s operations, set out in this document and any special terms and conditions agreed in writing by the manager or other member of this company’s management team, acting for and on behalf of KAA Enterprise Ltd.

2. Conditions

2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the Buyer, to the exclusion of all other terms and conditions, including any terms and conditions the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.

2.2 Agreement of any work to be carried out by the Company shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

2.3 The Company may refuse to carry out all or part of any work for any reasonable reason.

3. Price and Payment

3.1 The price of the service provided shall be the price stated on the Company’s website or the price agreed between the Company and the Buyer by any means of communication, at the time the Buyer agrees to work being carried out.

3.2 The price of the repair service provided by the Company may vary, dependent upon the need of acquiring further spare parts, carrying out further works or any other circumstances beyond the control of the Company; in such cases the Company will inform the Buyer, providing him/her with the new quotation for the service and seeking for his/her explicit consent to proceed.

3.3 Any estimate given by a member of the Company to the Buyer is valid for 30 days from the date given. All estimates by the Company are subject to change caused by variations to the labour, material and spare parts costs at the date of estimate.

3.4 In case the Buyer refuses to accept the quotation given for the service, a checking and administrative fee will be charged to cover the labour costs incurred in the handling, testing and dispatching of the item/s. This checking and administrative fee is, depending on the type of repair:

  • Remote key fob repairs: £8.33.
  • Any other repairs: £60.00.

For international Buyers (outside UK and EU), the delivery costs will be added to the aforementioned checking and administrative fee.

3.5 The checking and administrative fee provided in article 3.4 also applies to item/s where no fault is found by the Company's engineers and to item/s rated as beyond repair by the Company.

3.6 The prices shown are exclusive of VAT. Where applicable, VAT shall be due at the rate ruling on the date that the VAT invoice is drawn.

3.7 Payment of the price and VAT shall be due at time of acquiring the service online or following completion of repairs when paying in cash or by telephone, unless otherwise agreed, in writing, with the Company.

4. Title and Risk

4.1 Any work carried out by the Company at the request of the Buyer, will be at the Buyer’s risk from the point of completion of work, to the Buyer’s satisfaction in spite of delivery.

4.2 Title of any parts fitted shall not pass from the Company to Buyer until all relevant and outstanding invoices and VAT have been paid in full and at such a time that no other sums whatsoever are due from the Buyer to the Company.

5. Third Party Trademarks

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Autotronics and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Autotronics.

6. Buyer’s Warranties

The Buyer hereby warrants that he/she is not an undischarged bankrupt and has not committed any act of bankruptcy or being a company with either limited or unlimited liability knows of no circumstances which would entitle any debenture holder or secured creditor to appoint a Receiver or to petition for the winding up of the company or exercise any other rights over or against the company’s assets.

7. Disputes and Jurisdiction

7.1 Any and all contracts entered into between the Company and the Buyer shall be governed by the laws of England and Wales and all disputes arising out of any contract between the Company and the Buyer shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7.2 In the event that the Buyer is dissatisfied with any repair or service carried out by the Company, the Buyer should first make contact with the Company in order to try and resolve the matter.

8. Warranty

8.1 The parts and labour itemised on the invoice are guaranteed free from defect for the following periods, depending on the repair category. These warranty periods are always counted from the date of invoice and only apply as long as the Buyer is the owner of the vehicle:

  • Remote key fob repairs: 90 days.
  • Immobiliser repairs: 24 months.
  • Immobiliser remove: 24 months.
  • Instrument cluster repairs: 24 months.
  • Climate control unit repairs: 24 months.
  • Airbag crash data reset: 12 months (as long as the vehicle is not involved in another crash).
  • Diesel pump repairs: 12 months.
  • ECU repairs: 12 months.
  • ABS pump repairs: 12 months.
  • Mercedes-Benz Electronic Ignition Switch (EIS) repairs: Lifetime warranty.

8.2 This warranty statement only applies to the repair works carried out by the Company and cannot be invoked in case of any other unrelated faults that could affect the item. This warranty statement also excludes any damage arising from customer/third party interference, routine wear and tear, negligence, abuse or any form of accidental damage, including water damage.

8.3 Shipping and handling costs incurred by the Buyer when sending any item to the Company are not covered by this warranty statement.

8.4 The Company will assume the shipping and handling costs of returning the item/s back to the Buyer in case any fault (attributable to the Company) is found in a previous repair carried out by the Company.

8.5 Should no fault be found in the item/s dispatched by the Buyer (for a first or subsequent repairs), the Company will charge him/her the checking and administrative fee provided in article 3.4, before sending the item/s back. This fee also applies to items rated as beyond repair by the Company (for a first or subsequent repairs).

8.6 In the event of a potential claim, the Buyer should notify the Company immediately whereupon the defect will be assessed and repaired free of charge by the Company providing the exclusions do not apply. This subsequent repair will be covered by the same warranty period as the original repair, counting from the latest invoice date.

8.7 Any repairs by an alternative organisation will only be permitted with prior express authorisation by the Company. Your statutory rights are not affected.

9. Exclusions of Liability

The Company shall not be liable to the Buyer for any loss of actual or anticipated profit, revenue, contracts, savings, business, opportunity, goodwill, reputation, data or any other indirect or consequential loss that could occur as a result of hiring its services (including, but not limited to, any delay on the completion of the repair works).

Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

10. Underpaid Postage

In the event that the Buyer has not paid the full postage when sending any item to the Company, the latter will pay for the “underpaid postage” fee and will add this extra cost plus an administration fee to the Buyer’s invoice.

11. Timeframe

The Company will make every effort to have the Buyer’s item/s repaired in the advertised timeframe. This advertised timeframe represents an estimate time scale and should not be in any way taken as a fixed turnaround time. Larger timescales may be feasible depending on the job specifications, the current work backlog, the need of ordering spare parts or any other plausible circumstances.

12. Cancellations

The Buyer can cancel his/her purchase, by writing or email, within 14 days from the date of placing the order (‘cooling-off period’) or until the date of completion of the repair service, whichever is earlier.

13. Returns and Refunds

13.1 Returns are not accepted, other than those covered by warranty.

13.2 Refunds are given at the Company’s management discretion. The Company may demand the Buyer to send the repaired item back for examination and testing purposes.

14. Storage

The Company may invoice VAT per week for the storage of any item not collected within 30 days of being advised of completion of work. Customer items may be disposed or used at the Company’s discretion in case they have not been reclaimed after 45 days since the date on which the Buyer was advised of the work completion.

15. Delivery

15.1 We advise that any item sent to the Company for repair should be delivered via tracked, special or similar delivery to ensure its reception. The Company will not take any responsibility for items that are lost in the post when sent to it.

15.2 Once repaired the Company will send the item/s back to the Buyer using the delivery method selected by him/her during the checkout process. The Company's liability will be limited by the compensation cover offered by the courier company or postal service company.

15.3 The Buyer will be responsible for any custom fees, taxes and duties due when delivering items to the Company. Likewise, any custom fee, tax or duty payable by the Company to the Customs Authorities because of Buyer’s negligence will be passed on to the Buyer.

15.4 The Company reserves the right to refuse any parcel arriving at its premises which does not comply with all the custom requirements (including due fees, taxes and duties).

16. Online Information Accuracy

16.1 Although the Company will make every effort to ensure the accuracy, completeness and reliability of the information provided on its website (repair descriptions, instructions, prices, etc.), it cannot accept responsibility if this is not the case.

16.2 The online order is considered accepted by the Company when it receives the item/s to repaired. Hence, if the Company discovers any error in the price of the repair service or in any other aspect of the Buyer’s order it reserves the right to offer the Buyer the service at the correct price (or with the mistaken aspect corrected) or otherwise to cancel the order with no further liability. The Buyer will receive a full refund in case the Company decides to cancel the order in such cases.

16.3 The Company reserves the right to change the information contained on its website, as well as these Terms and Conditions, at any time.

17. Buyer’s Data Accuracy

By contracting the Company’s services, by means of the present website or by any other means, the Buyer acknowledges that all the information provided to the Company is true, complete and accurate as of the date of the contract. Non-compliance to this requirement may lead to unilateral contract termination by the Company, with no further contractual liabilities.

18. Personal Data Protection

Any personal information you provide us will be processed in accordance with the UK Data Protection Act 1998. The Company will deal with the data to fulfil its obligations under the contract, using it to process your repair request and to provide any relevant further information. It could also be used to support future marketing activities. The Company will never share your personal data with any other company or legal entity without your explicit consent to do so, except for the purpose of the effective fulfilment of the contract; this includes, although is not limited, to sharing information with the selected courier company.

KAA Enterprise Ltd. t/a Autotronics